FAQs

Ordering & Payment

1. Can I change or cancel my order after placing it?
Yes, but you must act quickly! You can modify or cancel your order within 12 hours of placing it. Please email our team immediately at support@fetome.com with your Order Number. After 12 hours, your order goes into production and can no longer be changed or canceled.

2. I entered the wrong shipping address. What should I do?
Please contact us at support@fetome.com within 12 hours of placing your order. Once the 12-hour window has passed or the item has been shipped, we are unable to change the destination address. We are not responsible for packages delivered to an incorrect address provided at checkout.

3. How do I know if my order was successful?
Once your payment is successfully processed, you will receive an Order Confirmation email containing your order details and an Order Number. If you do not see it in your inbox, please check your spam/junk folder.

Shipping & Delivery

4. Where do you ship?
Currently, we ship exclusively within the United States.

5. How long will it take to receive my order?
Because all of our apparel is made-to-order, it takes a few days to print and pack your items before shipping.

  • Processing Time: 2 - 3 business days.
  • Standard Shipping: 5 - 9 transit days (Total delivery time: 7 - 12 days).
  • Express Shipping: 3 - 5 transit days (Total delivery time: 5 - 8 business days).

6. How much does shipping cost?

  • Standard Shipping: $5.99. We offer FREE Standard Shipping on all orders over $149!
  • Express Shipping: $24.99 flat rate.

7. How can I track my package?
Once your order leaves our production facility, you will receive a Shipping Confirmation email with a tracking number and a link to monitor your package's journey. Please allow 1 - 3 business days for the tracking link to update.

Returns & Refunds

8. What is your return policy?
Because every item is custom-printed just for you, we only offer refunds or free replacements if the item arrives defective, damaged, or features a significant printing error. We must be notified within 7 days of delivery. For more details, please review our full Return & Refund Policy.

9. Can I exchange my shirt if I ordered the wrong size?
Unfortunately, no. Since we operate on a Print-on-Demand model, we do not hold inventory to facilitate size exchanges. We highly recommend reviewing the detailed Sizing Chart provided on every product page before checking out to ensure the perfect fit.

10. I received a damaged item. How do I get a replacement?
We apologize for the inconvenience! Please email us at support@fetome.com within 7 days of receiving your order. Include your Order Number and clear photos showing the defect and the shipping label. We will process a free replacement or a full refund for you immediately.

Product & Care

11. Are the shirts true to size?
Our apparel generally features a relaxed, unisex fit. However, sizing can vary slightly depending on the specific product line. Please refer to the specific Sizing Chart located in the image gallery or product description of the item you are purchasing.

12. How should I wash my printed apparel?
To keep your graphic tees and hoodies looking vibrant and fresh, we recommend the following:

  • Wash inside out with cold water.
  • Tumble dry on low heat or hang dry.
  • Do not bleach or dry clean.
  • Never iron directly over the printed design.