Shipping policy

1. Introduction

At Fetome, we are committed to providing a smooth, transparent, and reliable shipping experience for all customers across the United States. Whether you are purchasing home appliances, décor, lighting, rugs, garden accessories, electronics, vases, shelves, mugs, dinnerware, or other household essentials, we ensure that each order is handled with care and delivered safely to your doorstep.
This Shipping Policy explains how orders are processed, shipped, and delivered, as well as the responsibilities of both Fetome and our customers throughout the shipping process.

Our business operates from2430 Palmer Park Blvd, Colorado Springs, CO 80909. Customer service is available Monday to Friday, 8 AM – 5 PM (closed on weekends). For any questions, you may contact us at [email protected].

2. Order Processing Time

All orders placed on Fetome.com require time to be prepared prior to shipment.
Our standard processing time is 2–5 business days.
This includes:

Order verification and payment confirmation
Product quality checks
Picking, packing, and preparing the items
Arranging handover to our shipping partners

Processing times exclude weekends and holidays. During peak seasons (such as holiday sales), processing may take slightly longer. We will notify customers in case of abnormal delays.

3. Shipping Time & Delivery Estimates

Once processing is complete, orders are shipped and typically arrive within 7–12 business days.
Shipping time refers to transit time after the order has been dispatched.

Delivery times may vary based on:

Destination within the United States
Weather or natural events
Carrier delays
Holiday congestion
Remote or rural delivery addresses

Fetome continuously monitors shipping performance to ensure efficient deliveries.

4. Shipping Coverage

Fetome ships within the United States only.
We currently do not offer international shipping.

We partner with reliable carriers including:

USPS
FedEx
DHL
YunExpress

The carrier for each order is selected based on the item’s size, weight, and destination to ensure the safest and fastest delivery possible.

5. Shipping Costs

Fetome uses a simple, transparent shipping fee structure:

Standard shipping: $7.99 for orders under $149
Free shipping for orders $149 and above

Shipping fees are non-refundable once an order has been processed and shipped.
Discounts or promotional codes applied at checkout may affect the final value determining free shipping eligibility.

6. Tracking Information

When your order ships, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear as the carrier processes the package.

Customers can monitor progress through the carrier’s tracking system.
If you do not receive your tracking number after the processing period, contact us at [email protected].

7. Packaging & Handling

Fetome takes extra care to package items securely, especially fragile products such as:

Vases
Mugs
Electronics
Lighting fixtures
Glass items
Ceramics
Shelves or décor pieces that require reinforced protection

We use protective materials such as bubble wrap, foam padding, and reinforced boxes.
Some oversized or large home appliance items may require additional handling. If any item requires an extra shipping fee due to its size or weight, it will be clearly displayed on its product page. Fetome does not add hidden fees at checkout.

8. Split Shipments

Depending on product availability and warehouse locations, items in your order may ship separately.

If this happens, you will receive multiple tracking numbers, and packages may arrive on different days.
This does not indicate an error or missing item.

9. Wrong or Incomplete Address

Customers are responsible for entering accurate and complete shipping information during checkout.

Please ensure the following are correct:

Street address
Apartment/suite number (if applicable)
City, state, ZIP code
Contact information

If you need to correct your address, contact us within 24 hours of placing your order.
After the 24-hour window or once the order begins processing, address changes cannot be guaranteed.

Fetome is not responsible for orders lost or delayed due to incorrectly entered addresses.

10. Order Cancellation Window

Customers may cancel an order within 24 hours of placing it.

After 24 hours, the order may already be in processing. If your item has started processing or has shipped, cancellation will not be possible.
In that case, customers may wait for the package to arrive and then initiate a return according to our Return Policy.

11. Delivery Confirmation

A package is considered delivered once the carrier marks it as “Delivered” to the customer’s address.

If tracking shows “Delivered” but you cannot find your package, we recommend:

Checking with household members
Asking neighbors
Examining common drop locations (porch, mailbox, garage, behind planters, etc.)
Reviewing any delivery photos from the carrier
Waiting 24 hours in case the carrier marks it early

If still missing, contact the carrier directly for the most accurate information.
Fetome can assist by opening a carrier investigation, but we rely on the carrier’s final determination.
If the carrier confirms delivery to the correct address, Fetome cannot issue a replacement or refund for lost or stolen packages.

12. Delays Beyond Our Control

While we aim to ship every order on time, certain circumstances may cause delays, including:

Severe weather
Carrier network disruptions
High seasonal volumes
Natural disasters
Unexpected logistical issues

These delays are outside of Fetome’s control once the package has been handed to the carrier.
We appreciate your patience and will support you with updates whenever possible.

13. Returned Packages (Undeliverable Mail)

If a package is returned to us due to:

Incorrect or incomplete address
Customer refusal
Failed delivery attempts
Unclaimed pickup

Fetome will inspect the returned items.
If the product is still in its original sealed condition, we will issue a refund minus:

The original shipping fee
Any return shipping costs charged by the carrier

Packages returned with opened or damaged items may not qualify for a refund.

14. Customer Support

For questions regarding shipping, tracking updates, or delivery concerns, our customer service team is ready to help.

We strive to assist promptly and ensure that every customer receives the best possible shopping experience.

15. Policy Updates

Fetome reserves the right to update or modify this Shipping Policy at any time to reflect changes in operational procedures, carrier partnerships, or legal requirements.
Any updates apply immediately to future orders.