Privacy Policy

1. Overview

Fetome is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, Fetome.com, make purchases, subscribe to newsletters, or interact with our services. By using our website, you consent to the practices described in this policy.

Fetome operates from 1427 Ernest St, Honolulu, HI 96822. For any privacy-related questions, you may contact our customer service at [email protected].

2. Information We Collect

We collect different types of information to provide, improve, and personalize our services:

a. Personal Information

When you place an order, register for an account, or contact customer service, we may collect personal information such as:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely by payment providers)

b. Non-Personal Information

We may also collect non-identifiable information to enhance website performance, such as:

  • Browser type and version
  • Device information
  • IP address
  • Pages visited and time spent on the website
  • Referring websites or search engines

c. Cookies and Tracking Technologies

Fetome uses cookies, web beacons, and other tracking technologies to improve user experience, analyze traffic, and personalize marketing efforts.
You may choose to disable cookies in your browser settings, though some website features may not function properly.

3. How We Use Your Information

The information we collect is used for the following purposes:

  • Order Fulfillment: Processing, shipping, and delivering products to customers
  • Customer Service: Responding to inquiries, complaints, or support requests
  • Payment Processing: Securely completing transactions through authorized payment gateways
  • Marketing & Promotions: Sending emails about offers, discounts, and new products (only if you consent)
  • Website Improvement: Analyzing usage trends and improving website functionality
  • Legal Compliance: Complying with applicable laws, regulations, and internal policies

Fetome does not sell, rent, or trade your personal information with third parties for marketing purposes.

4. Sharing Your Information

Fetome may share your information under specific circumstances:

  • Service Providers: With trusted third-party vendors who assist with payment processing, shipping, marketing, or website hosting
  • Legal Requirements: When required by law, regulation, or legal proceedings
  • Fraud Prevention: To prevent or investigate fraud, unauthorized transactions, or other illegal activities
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets

We ensure that any third-party sharing is done securely and in compliance with applicable privacy laws.

5. Data Security

Fetome takes the security of your personal information seriously. We implement technical, administrative, and physical safeguards to protect data from unauthorized access, disclosure, alteration, or destruction.
These measures include encryption for sensitive information, secure servers, restricted access to internal staff, and ongoing monitoring of security systems.

However, no method of transmission over the Internet or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders and transactions
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our services and marketing efforts

Once personal data is no longer needed, it is securely deleted or anonymized.

7. Your Rights

You have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request updates or corrections to your information
  • Deletion: Request that we delete personal information, subject to legal and contractual obligations
  • Opt-Out of Marketing: Unsubscribe from marketing emails by following the instructions included in the emails

To exercise any of these rights, please contact [email protected]. We will respond within a reasonable timeframe in accordance with applicable laws.

8. Third-Party Links

Fetome.com may contain links to third-party websites for marketing, payment, or informational purposes.
We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Fetome does not knowingly collect personal information from children under the age of 13.
If we learn that we have collected information from a child under 13 without parental consent, we will delete it immediately.
If you believe we have collected such information, please contact [email protected].

10. Updates to Privacy Policy

Fetome reserves the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page, along with the revision date.
We encourage customers to periodically review this policy to stay informed of updates.

11. Contact Us

For questions, concerns, or requests regarding your personal information or privacy, please contact:

Email: [email protected]
Address:2430 Palmer Park Blvd, Colorado Springs, CO 80909
Hours: Monday – Friday, 8 AM – 5 PM (Closed Saturday & Sunday)

Fetome is committed to resolving privacy-related concerns promptly and professionally.